At EeRevPro (“we,” “our,” or “us”), your privacy is not just a legal requirement—it is a responsibility we take seriously. This Privacy Policy explains in detail how we collect, use, protect, and share your information when you visit our website, communicate with us, or engage our revenue cycle management services. By interacting with us, you acknowledge that you have read and understood these practices.

1. Information We Collect

We may collect the following categories of information:

• Personal Identifiers: Such as your name, email address, phone number, job title, and organization name when you fill out web forms, subscribe to newsletters, or contact us.
• Business Information: If you are a healthcare provider, we may collect practice-related details to support credentialing, billing, and administrative services.
• Technical Information: This includes IP addresses, device type, browser type, pages visited, and time spent, collected through cookies and analytics tools to improve website performance.
• Mobile Information: If you provide your mobile number, we may use it for SMS communications related strictly to service delivery (not marketing).
• Sensitive Data: While we do not request patient health data through the website, in limited cases where protected health information (PHI) may be exchanged, it will be safeguarded under HIPAA guidelines.

2. How We Use Your Information

Your information is used only for legitimate business and operational purposes, including but not limited to:

Delivering medical billing, RCM, and credentialing services.

Responding to support requests or inquiries.

Scheduling consultations and follow-up communications.

Sending important updates such as claim status, credentialing progress, or compliance alerts.

Improving service efficiency through analysis of usage patterns.

Meeting legal, regulatory, and contractual obligations.

We will never sell your information to third parties.

3. Mobile SMS Messaging Terms

When you share your mobile phone number with EeRevPro, you consent to receive service-related SMS notifications. These may include:

Claim submission or status updates.

Appointment reminders.

Requests for documentation or clarification.

Message frequency depends on your engagement with our services. Standard carrier rates apply. You may opt-out anytime by replying STOP, or request help by replying HELP or emailing us at [Insert Email].

4. Sharing and Disclosure

We may share information only in these scenarios:

With trusted service providers who assist with payment processing, cloud hosting, SMS delivery, or legal support—always bound by confidentiality agreements.

To comply with a legal request, court order, or government inquiry.

To safeguard the rights, property, and security of our company, our clients, and the public.

In case of business restructuring, merger, or acquisition, where data may be transferred securely.

5. Data Security

We employ layered safeguards including firewalls, encryption, password-protected systems, restricted access, and continuous monitoring to prevent unauthorized access. Sensitive data and PHI are stored and transmitted securely following HIPAA and industry standards.

6. Data Retention

We retain data only as long as necessary to fulfill service obligations or legal requirements. Upon expiration of retention timelines, data is securely deleted or anonymized.

7. Your Rights

You have the right to:

Request a copy of the information we hold about you.

Request correction of inaccuracies.

Request deletion of data (unless retention is required by law).

Withdraw consent for communications at any time.

Requests can be submitted to: [Insert Email].

8. Children’s Privacy

EeRevPro services are directed at professional healthcare providers and businesses. We do not knowingly collect personal data from individuals under 18 years of age.

9. Updates to Policy

We may update this Privacy Policy periodically to reflect changes in law, technology, or our practices. Updates will be published with a new “Last Updated” date.